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Business Process Outsourcing Business process outsourcing used to be exclusively implemented by manufacturing firms but today, even service-oriented firms have been benefiting from them. Business process outsourcing or BPO refers to activities or functions that are contracted to a third party to reduce costs, improve productivity and efficiency, and achieve greater innovation. Types of Business Process Outsourcing Various functions of a business can be outsourced. What they are will depend on your companys strengths and weaknesses and its projected benefits. Customer Relations Management This is arguably the activity thats most commonly outsourced by both manufacturing and service-oriented firms. Indeed, a huge majority of the BPO industry is composed of call centers specifically tasked to handle customer relation needs of client firms. Equipment Rather than invest in equipment that they will only occasionally use, companies prefer to outsource their need for expensive equipment by renting them instead. Whereas outsourcing agreements are commonly long-term for customer relation activities, outsourcing equipment needs are commonly done on a per-project basis. Finance and Accounting In dynamic and highly competitive industries, companies need to focus more on product development and whatever aspect of their business that serves as their core competency. Because of this, the company has lesser time to concentrate on administrative functions like finance and accounting. Most companies choose to outsource finance and accounting functions to continue devoting most of their attention in improving organizational strengths. Human Resources One of the best examples of outsourcing human resources activities is the Bank of America. For quite some time now, the well-known banking company has relied on Exult, a BPO human resource vendor, for all its HR needs. HR management is not something that just about any manager can handle as it deals directly with people and all related issues. Recruitment, compensation, and performance evaluation are just some of the many key activities in HR that have direct impact on an organizations ability to achieve its goals. Logistics Logistics refer to the management process of all materials and goods used and produced by the business. Typical functions making up a companys logistics include but arent limited to product allocation, scheduling, and forecasting, inventory control, and order entry. A small fashion designing business may choose to focus on designing products and then outsourcing its entire logistics needs to a BPO vendor thats well-versed and more experienced in handling such activities. Supply Chain Management Also known as SCM, this process involves the planning, implementation, and control of supply chain functions. Logistics is a part of supply chain management. Common problems in SCM include distribution network configuration, inventory management, integration of information, distribution strategizing, and cash flow management. For companies to enjoy success in outsourcing their SCM functions, they must be prepared to involve their partners in local and central activities to a certain extent. Security Finally, most companies nowadays choose to completely outsource their security needs, regardless of their preference for automated or human-managed security. Security is a highly specialized field. An advertisement firm would hardly know, for instance, what the best security measures are in cases of break-ins. By outsourcing security needs to the appropriate BPO vendors, companies are rest assured that their assets are under strict protection of professionals. No longer having to worry about security concerns, companies may then concentrate more on other and pressing activities. Business process outsourcing is not exclusive to big businesses and corporations. Your small business can benefit from BPO, too, if you know the right activities to outsource.

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Business Process Outsourcing News

Sep
05

2010-09-05

Sep
05

Central bank confident BoP surplus goal will be breached - BusinessWorld Online

2010-09-05
Central bank confident BoP surplus goal will be breachedBusinessWorld OnlineOf course, we also have remittances and [income from] BPO (business process outsourcing) is also strong," he said, adding that the BoP surplus for August ...Bangko Sentral to revise 2010 BOP surplus targetGMANews.TVEconomic responses to hostage crisisManila TimesBSP set to hike 2010 dollar surplus forecastManila TimesMalayaall 14 news articles »
Sep
03

Xerox ad campaign to promote business process outsourcing service - Rochester Democrat and Chronicle

2010-09-03
SunHerald.comXerox ad campaign to promote business process outsourcing serviceRochester Democrat and ChronicleXerox Corp. next week will launch its largest advertising campaign in years, aimed at promoting its brand and business process outsourcing work. ...Xerox Launches Global Marketing Campaign; Gets Down to Real Business with Help ...MarketWatch (press release)Xerox To Launch Ad Campaign Focusing On Business Process Services - UpdateRTT NewsXerox to roll out major advertising campaignRocNowRochester Business Journal -Mediapost.com -BtoB Magazineall 220 news articles »
Sep
02

TCS No.2 insurance BPO service provider in UK - Business Standard

2010-09-02
TCS No.2 insurance BPO service provider in UKBusiness StandardTata Consultancy Services (TCS) has become the second-largest insurance business process outsourcing (BPO) provider in the UK, after winning two deals worth ...and more »
Sep
03

Accenture bags supply chain BPO deal - Times of India

2010-09-03
Accenture bags supply chain BPO dealTimes of India"We are privileged to have the opportunity to continue providing vital supply chain and customized BPO services to ETS' global organization," said Rob ...and more »
Sep
03

Firstsource Announces Expansion Of Healthcare Leadership Team - MarketWatch (press release)

2010-09-03
Firstsource Announces Expansion Of Healthcare Leadership TeamMarketWatch (press release)LOUISVILLE, Ky., Sep 03, 2010 (BUSINESS WIRE) -- Firstsource Solutions ("Firstsource"), a leading global business process outsourcing (BPO) provider, ...and more »
Sep
05

Convergys eyes 2,400 employees for U-Belt facility

2010-09-05
Cincinnati-based business process outsourcing firm Convergys plans to hire 2,400 more employees in the Philippines with the opening of its latest site in Manila, targeting the thousands of students who graduate from college in schools around the city’s famous “University Belt” area.
Sep
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Global Entrepreneurship Lessons

2010-09-05
Around the world, small business founders are exploding the myths of entrepreneurial success.
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Xerox ad campaign to promote business process outsourcing service

2010-09-03
Company launching a major effort to highlight its business process outsourcing work.
Sep
04

The Global Association for Contact Center Best Practices & Networking

2010-09-04
Jacksonville, FL, September 02, 2010 -- TRG Customer Solutions, a business process outsourcing (BPO) provider of customer management solutions and technologies, celebrated today the launch of its new contact center facility in Elkins; the company’s latest addition to its presence in the state of West Virginia.
Sep
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Entrepreneurship Lessons From Around The World

2010-09-05
It's not about innovation, risk or passion.
Sep
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Scope unlimited for IT in Tamil Nadu: The Hindu... processes to full business process outsourcing along with IT an... http://bit.ly/d7M4tH

2010-09-05
Scope unlimited for IT in Tamil Nadu: The Hindu... processes to full business process outsourcing along with IT an... http://bit.ly/d7M4tH
Sep
05

Blog Post: Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote ... http://bit.ly/dpjNGk

2010-09-05
Blog Post: Z-Index Technologies Pvt. Ltd.| Hardware & Software Support | Business Process Outsourcing | Remote ... http://bit.ly/dpjNGk
Sep
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Find Business Process Outsourcing Right Here5 k rb - BF2.TOMSK.NET http://ow.ly/18SpaT

2010-09-05
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Sep
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Social Media Outsourcing: What & How!! – taukehkedai.com: Social media BPO ( business process outsourcing ) exper... http://bit.ly/c7RZnd

2010-09-05
Social Media Outsourcing: What & How!! – taukehkedai.com: Social media BPO ( business process outsourcing ) exper... http://bit.ly/c7RZnd
Sep
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Business Process Outsourcing in the Philippines through Web Dot Com |: Contact centers provide more comprehensive ... http://bit.ly/ctO3Jj

2010-09-05
Business Process Outsourcing in the Philippines through Web Dot Com |: Contact centers provide more comprehensive ... http://bit.ly/ctO3Jj